You don't need to wait long to get the answers you need. A specialist consultant will aim to review your online assessment within 3 working days.

How to access the service

If you’ve got digestion issues that won’t go away, things aren’t right when you go to the loo, you’re losing weight without trying, or you’ve noticed any other digestive symptom, getting started with our service is quick and straightforward.

See your GP

If they say you need to see a gastroenterologist, or general surgeon as a result of digestive health symptoms, you can get started with our service.

Set up a HBSUK online account

You’ll need your email address and membership number, which you can find on your online account, membership information or emails from us.


This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, on their Virtual Lucy platform, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.

Online assessment

Fill in a few details

Once you’re set up, you can go through some questions to help the specialist understand and assess your symptoms.

Specialist review​

The specialist will review everything and aim to get back to you within three working days. If you don’t need further tests or treatment, you will be advised on what you need to do next.

What's included in the service

The digestive health service includes the following, as needed, as long as you have the appropriate benefits for outpatient specialist consultations and diagnostic tests:

  • An assessment from a specialist and advice on next steps​​.
  • A video or phone consultation with the specialist, if needed​​.
  • Further tests that you can take at home if appropriate, such as the FIT stool test or a blood test, can be arranged if needed.
  • We can check what your membership covers, and advise you on whether you need extra investigations not offered by the service, such as a camera test, for example a colonoscopy.
  • If you need a face-to-face specialist appointment, we’ll check what your membership covers and can set up an appointment for you. If you prefer, you can get the information to book yourself.

1If you’re a member on a large corporate scheme, from the 6 May 2024, login to your wellbeing hub to check if you have access to the digestive service. If you don’t have access, call us on your claims line number in your handbook, and we’ll advise you on available options.


Using the service

How it works with my membership