Squeeze in an appointment before your morning run. Chat when you get home from work. Pop in a lunchtime video call.
With AXA Doctor at Hand, powered by Doctor Care Anywhere1, you can select from a choice of appointments by video or phone, 365 days a year, with a GP or Advanced Nurse Practitioner. GPs are available 24 hours a day and Advance Nurse Practitioners are available from 8am-10pm (subject to appointment availability). You don’t even need to set foot in a waiting room.
98% of members needing an online physio appointment were offered one within 1 working day2.
Get the help you need; we've made sure our members can speak to an expert fast and without a GP referral.
Members aged 18 and over can get direct access to:
If you have any face-to-face appointments, scans or x-rays, you will need the appropriate cover on your plan and any excess or benefit limits will apply. Please also check details of how your membership covers pre-existing conditions.
Whether you’re worried about a new diagnosis or have a question about a prescribed medication our experienced health professionals are here to help.
Our nurses and counsellors are here to answer questions 24/7 on a wide range of medical conditions and treatments.
Our midwives and pharmacists are available weekdays 8am to 8pm, Saturday 8am to 4pm, and Sundays 8am to 12pm.
If it matters to you, it matters to us.
Cancer. It’s the word that nobody wants to hear. We know that a cancer diagnosis — for yourself or a loved one — has a huge impact. So our team of cancer nurses are here to listen, support, and help with any questions you may have. They’ll be a consistent point of contact throughout treatment and beyond.
1Not available on child only plans. Subject to appointment availability and DCA fair use policy.
2Source: AXA Health members who accessed the online service from 1 August 2022 – 31 July 2023.
We may record and/or monitor calls for quality assurance, training and as a record of our conversation.