Find out everything your AXA Health membership offers you

Open up your extra member benefits from AXA Health

Online GP appointments that fit around you

Squeeze in an appointment before your morning run. Chat when you get home from work. Pop in a lunchtime video call.

With AXA Doctor at Hand, powered by Doctor Care Anywhere1, you can select from a choice of appointments by video or phone, 365 days a year, with a GP or Advanced Nurse Practitioner. GPs are available 24 hours a day and Advance Nurse Practitioners are available from 8am-10pm (subject to appointment availability). You don’t even need to set foot in a waiting room.

You can’t postpone back pain or schedule a sprain

98% of members needing an online physio appointment were offered one within 1 working day2.

Get the help you need; we've made sure our members can speak to an expert fast and without a GP referral.

Members aged 18 and over can get direct access to:

  • Remote appointments delivered by video or phone with a physiotherapist or specialist.
  • Diagnostic tests if required.
  • Tailored support to help you get better – be that self-help exercises at home, or further treatment.

If you have any face-to-face appointments, scans or x-rays, you will need the appropriate cover on your plan and any excess or benefit limits will apply. Please also check details of how your membership covers pre-existing conditions.


Get clear, up-to-date information and support, day and night

Whether you’re worried about a new diagnosis or have a question about a prescribed medication our experienced health professionals are here to help.

Our nurses and counsellors are here to answer questions 24/7 on a wide range of medical conditions and treatments.

Our midwives and pharmacists are available weekdays 8am to 8pm, Saturday 8am to 4pm, and Sundays 8am to 12pm.

If it matters to you, it matters to us.  

Cancer support from our experienced cancer nurses

Cancer. It’s the word that nobody wants to hear. We know that a cancer diagnosis — for yourself or a loved one — has a huge impact. So our team of cancer nurses are here to listen, support, and help with any questions you may have. They’ll be a consistent point of contact throughout treatment and beyond.

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If you have an AXA Health plan...

Your AXA Health membership number will either begin with AXA/ or it'll be seven numbers followed by a letter.

Log in here

Need help?
Call us on 0800 302 9133 between 8am and 8pm Monday to Friday, or 9am to 5pm on Saturdays


If you have a Health-on-Line plan...

All Health-on-Line membership numbers have HOL/ in front of them.

Log in here

Need help?
Call us on 01202 544 444 between 8am and 6pm Monday to Friday.

1Not available on child only plans. Subject to appointment availability and DCA fair use policy.

2Source: AXA Health members who accessed the online service from 1 August 2022 – 31 July 2023.

We may record and/or monitor calls for quality assurance, training and as a record of our conversation.