Welcome to your healthcare plan

Cancer concern

We know when you're concerned about cancer, timely support, guidance and diagnosis is crucial. If you've noticed any concerning changes we’re here to get you the necessary support and diagnostic tests quickly, it’s not always necessary to have a GP referral first.

Breast

1. As soon as you have any concerns, call us. There’s no need to get a GP referral first. We’ll ask you a few questions to make sure this service is right for you.
2. We’ll refer you to our specialist provider Check4Cancer for your appointment and you’ll be invited to visit one of their clinics. You’ll normally be offered an appointment within five working days.
3. You’ll have all the tests you need, in one day , from clinical examination to all of the recommended diagnostics.
4. To help you feel reassured as soon as possible, you’ll get an indication of the outcome on the same day. If you have a biopsy, you'll receive your results within five working days.

Look at the guide below to understand what to look out for.

Skin

1. As soon as you have any concerns, call us. There’s no need to get a GP referral first. We’ll ask you a few questions to make sure this service is right for you.
2. We’ll refer you to our specialist Check4Cancer and you’ll be invited to visit one of their clinics. You’ll normally be offered an appointment within five working days. 
3. Your Check4Cancer dermatology nurse will photograph all suspicious skin marks and moles using high-quality digital cameras. These will then be analysed by a specialist consultant using the latest technology (dermoscopy).
4. To help you feel reassured as soon as possible, you’ll get an indication of the outcome on the same day.

We work closely with our providers, Check4Cancer, to make sure you’re seen quickly if you suspect breast or skin cancer. They’re experts in their field and have years of experience providing clinical advice and treatment.

Look at the guide below to understand what to look out for.

Heart & Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.

We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission. 

Whatever you need, whenever you need it, our dedicated nurse service is here for you.

Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.

Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.

 Long COVID care

If you’ve been referred for support with long COVID don’t feel lost or alone. We can help. You can get support for long COVID with your AXA Health membership if you're 18 or over.

Long COVID affects everyone differently, and we know that a one size fits all approach won’t work. We'll support you on your road to recovery whether that’s physiotherapy or referral to a specialist consultant when you include an outpatient option on your plan, or access to a 12 week rehabilitation programme.

¹ _{Any face to face physiotherapy or specialist appointments will affect any outpatient limit/and or excess/benefit limitations. However, the rehabilitation, however the rehabilitation programme does not.}

_{Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.}

Health assessments

When it comes to taking steps to look after your health, it can be difficult to know where to start. Once you have started, it can be difficult to keep up momentum.

Our choice of health assessments give you the knowledge and insight you need to change your health – and your life – for the better by analysing lifestyle factors such as sleep, stress and nutrition. Through your AXA Health membership you have access to special discounts. Just choose your assessment and start improving your health for the future.

Call Circle Health Group

25% off Circle Health Group (formerly BMI Healthcare) face to face health checks

• Circle Health Group health assessment (25% discount)
  To find your nearest Circle Health Group hospital, call 0800 004 600 quoting T57 or visit www.circlehealthgroup.co.uk 

Call Nuffield Health

25% off Nuffield Health assessments

To find your nearest Nuffield Health Centre, visit www.nuffieldhealth.com or call 08452 30 20 40 and tell them you're an AXA Health member.

Any tests or treatment identified as necessary during a health assessment will be subject to the terms and conditions of the healthcare benefits you have with us.

Employee Assistance Programme

Support with everyday worries
Life can throw all kinds of problems at us, from money worries and family matters, to work challenges and legal issues, even trouble with the neighbours. Our LifeManagement™ experts are available to call and they can guide you through your options and help you deal with whatever comes your way.

Talk to a counsellor when something’s on your mind
Sometimes life can seem a challenge. Whether you’re feeling stressed at work; concerned about a family member or struggling with a relationship, our counsellors are here 24/7 to talk through whatever’s on your mind, and to help you find a positive way forward. If you need more support, our counsellors will discuss your options.

We’re also here to help with guidance and support if you’re facing child behaviour problems or have worries about an elderly relative.

We can all benefit from a gentle reminder about maintaining a healthy work-life balance or improving our mental wellbeing. BeSupported, part of your employee assistance programme is just a click away when you need some help.

If you find it easier to explore issues and feelings when you write them down rather than talking to someone, or you like the extra privacy of online contact, you can try online counselling available via BeSupported.

Username: havensrock
Password: supported

_{Lines are open 24 hours a day, every day of the year. 
The LifeManagement™ team are available between 8am to 11pm, Monday to Thursday, and 8am to 8pm, Friday.}

TELUS Health Virtual Care

Howden Employee Benefits & Wellbeing have arranged TELUS Health Virtual Care service for Havensrock members, to work alongside your private medical insurance.
Telus Health Virtual Care is not a service provided by AXA Health, and all direct and indirect subsidiaries of the AXA Group accepts no liability or responsibility for the service provided by TELUS Health Virtual Care or any sub-contractor or medical professional used by TELUS Health Virtual Care to provide the service.

TELUS Health Virtual Care provides access to private virtual appointments by phone or video with clinicians whenever you need, from wherever you are.

Using the TELUS Health Virtual Care service, you can book up to 20-minute-long video or phone appointments with a General Practitioner or an Advanced Nurse Practitioner. You'll also benefit from:

• Choosing the clinician you like to speak with, without de-registering from your NHS GP.
• Prescriptions delivered to your door, or ready to collect from your local pharmacy whilst you're in the UK, for an additional fee. This fee is not covered by your plan.
• Private open referrals and fit notes accessible from your account. You can share them as necessary following your consultation.
• 24/7 access to your medical record with TELUS Health Virtual Care.

More details of the TELUS Health Virtual Care service can be found via the TELUS Health One app.

How do I register?

• Log into your TELUS Health One platform.
• Click on the 'Life' section and navigate to TELUS Health Virtual Care.
• Launch TELUS Health Virtual Care and create profile.

Get fit and healthy my way

Enjoy up to 40% off multi-gym memberships 

With our latest gym offers, you’re not tied down to one venue. There’s even an online-only fitness option, giving you the flexibility to look after your health and wellbeing in the way that works for you.

Dive into wellness at Nuffield Health 

Nuffield Health’s fitness and wellbeing centres are a great place to develop healthy habits or try something new. 

• Multi-gym access to centres nationwide¹
• 24/7 online fitness classes
• 40% off monthly individual memberships for you and anyone covered by your company healthcare scheme with AXA Health²
• 20% off for you and your partner/spouse if you’re not covered by an AXA Health scheme³
• Free seven-day trial

Flex your routine with Hussle 

Why choose between a gym near home and a gym near work when you could have both? 

• Multi-gym access to thousands of gyms, pools and spas at home or away⁴
• 40% off a Hussle Monthly+ pass for you and anyone covered by your company healthcare scheme with AXA Health, including your partner, spouse and dependants²
• No annual contract (three months’ minimum membership required)

Never miss a workout with Nuffield 24/7 gym membership 

Nuffield Health’s 24/7 online-only fitness service helps you keep fit when the gym’s not an option. 

• Over 300+ classes including mental health support and more
• Search by workout duration or intensity and access from any device anywhere
• Pay just £4.19 a month, normally £6.99 per month – a 40% discount⁵
• Monthly subscription and no joining fee.

_{For full terms, see axahealth.co.uk/terms/gym-discount}

^₁ As a member, you can access your home club (the one you select on joining) as well as many more clubs around the country. These depend on your home club. You must use your home club at least 50% of the time. 

_{² Your spouse, partner and/or dependants must be named on your current AXA Health private healthcare corporate scheme and they need to be 18 or over.} 

_{³ They need to be 18 or over.} 

^₄ Available venues depend on the primary gym you choose and you need to be 16 or over. 

^₅ Available to you as an employee with or without AXA Health membership and to your partner/ spouse too.

Ask our health professionals

24/7 health support line
Check your medication with a pharmacist. Discuss your treatment options with a nurse. Talk to a counsellor about how you’re feeling. Speak to a midwife about your pregnancy. Ask us anything you like about your health, anytime. 

Call our medical team of nurses, counsellors, midwives and pharmacists on 0800 003 004 whenever you have a health worry or whenever you simply need a little guidance and reassurance.

For nurse and counsellor support, guidance and information, call 24 hours a day 365 days a year. Midwives and pharmacists are available Mon-Fri: 8am-8pm Sat: 8am-4pm Sun: 8am-12pm.

Health information you can trust
Sometimes you might want to explore a health issue in more detail. Our online health and wellbeing centres bring together the latest information, facts and tips from our own experts, leading medical authorities, specialist charities and NHS resources.

Ask our health professionals
You can also put your own questions to our panel of experts using the ‘Ask our Expert’ online panel. Experts include doctors, dentists, psychologists, physiotherapists and dietitians.

Heart and Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.

We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission. 

Whatever you need, whenever you need it, our dedicated nurse service is here for you.

Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.

Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.

Leaving your company

Special terms for former members of a company healthcare scheme

You’re moving on to new pastures. Whatever the reason you’re leaving, it’s important to think about the healthcare benefits you and any family members named on your company scheme have benefitted from. Whether or not you’ve claimed, you could take out a personal plan with AXA Health with the option of keeping your underwriting terms as they are. This means you could have cover for previous or existing medical conditions - subject to the benefits, limitations and exclusions of your new personal plan.. Transferring is quick, easy and trouble free. You won’t need to fill in any forms or have any kind of medical examination – we’ll arrange everything over the phone. 

The membership of your company healthcare scheme ends on the day you leave your employer. As soon as you know that you are leaving, you can call us on 0800 015 6356. Our highly trained agents can run through your options and make sure your new plan starts from the day you leave. That way, there will be no break in cover. This is especially important if you or any of your loved ones are currently using your company health benefits to pay for any ongoing diagnosis or treatment. Our dedicated agents will give you a quotation for setting up your new plan.

Please note: While these underwriting terms are available for 120 days after you leave, we cannot backdate your plan to cover any period between leaving your company scheme and the start date of the new plan. You could also find it difficult to get cover for any existing or previous medical conditions at a later date.

DOWNLOAD THIS LEAVING YOUR COMPANY GUIDE

Opening times: Monday to Friday 8am to 7pm, Saturday 9am to 1pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.