The blood test kits, and fulfilment of the service are delivered by Randox Health. The follow up consultation to run through your results are delivered by experienced AXA Health Physiologists. This can take place online, either over the phone or video.
If any potential health risks are flagged from the blood test or during your consultation, our AXA Health Physiologist’s will suggest actions you can take to help get you back on the right track. This includes signposting to your GP or other AXA Health services that your employer has provided for you.
No, the questions covered within the consultation are completely optional, however you need to attend the consultation to receive your test results.
Once you have requested your blood test kit and sent this back to Randox Health for review, Randox Health will contact us to let us know your results are ready. An AXA Health Physiologist will then be in touch via email with an online booking link for you to book your consultation, at a convenient date and time.
You will then receive a confirmation and reminder email prior to your appointment.
Please send an email to be wellbeing.proactive@axahealth.co.uk and the AXA Health team will come back to you within one working day.
Yes, all the instructions will be included in the box, as well as a QR code providing you access to a ‘How to’ video. If you have any further questions just contact the AXA Health team at wellbeing.proactive@axahealth.co.uk.
That’s fine. All you need to do is click on your confirmation email and click the reschedule button. This will open the bookings website and you can select an alternative appointment.
Please do not consume food or any drinks other than water for 6 hours prior to collecting your sample.
We request that you take your sample in the morning (Monday – Thursday) and ensure it is in the post before noon on the same day.
Samples are processed by Randox Laboratories Ltd, which use various monitoring techniques to ensure compliance with ISO laboratory standards and to make sure the test results they produce are reliable.
It may take up to 4 working days.
Results will be shared with your AXA Health Physiologist within 2-3 working days after receipt at the Randox Health Lab. You will then be contacted to book in for your follow up consultation.
Your ‘Test your Health’ kit comes with a prepaid envelope with the delivery address already printed on it.
No, the blood test is only available for direct employee’s.
Yes, you must be over 18 and under 80 years old.
