A consultant dermatologist will advise you on the next steps required, or provide reassurance that no further treatment is needed, within three working days of your online clinical assessment.
The dermatology service includes the following, as needed:
Use of the service will impact any excess, outpatient and overall benefits applicable to your policy.
Now you can quickly get an assessment online for help with those skin symptoms and concerns that can't be managed by your GP.
In order to use the service, you will need a referral in place from your GP to see a consultant dermatologist. The service is designed to help with those skin concerns that cannot be managed in primary care and is for members aged 18 and over only.
Please call AXA Health's claims helpline on 0800 0686 253. We'll check you're covered and provide you with a link to the service where you can be assessed, make appointments, and get the treatment you need.
To register, you’ll need your email address and AXA Health membership number, which you can find on your certificate of cover.
This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, on their Virtual Lucy platform, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.
Once you’re set up, you'll be asked to answer some questions and upload relevant images to help the consultant dermatologist understand and assess your symptoms.
The consultant dermatologist will review everything and aim to get back to you within three working days, to advise you on the next steps.