Important update: scheduled system maintenance
We're upgrading our systems to improve our services. Between 27 August and 7 September 2026, claims payments will be temporarily delayed.
What your membership covers and access to treatment are unaffected, and all eligible payments will be processed as quickly as possible once the update is complete.
For more information, please see our Frequently Asked Questions.
Thank you for your patience.
At AXA Health we want to make your claiming experience as positive and simple as possible and we try and keep form filling to a bare minimum. The following explains how to make a claim under your AXA Health private medical insurance plan.
Private medical insurance
Claims line
0800 068 6256
Before you arrange treatment please contact us so we can confirm that the treatment is eligible under your policy.
We will always aim to assess your claim over the phone which means we may need to ask you details about your medical condition.
If your GP has referred you to a specific specialist we will confirm if they are recognised by us.
We will also confirm the hospitals, day-patient units and scanning centres covered by your policy.
View the Schedule of Procedures and Fees for fee approved specialists.
You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: phin.org.uk