About AXA Health
We are AXA Health, AXA UK’s health and wellbeing specialists.
For further information on what services we provide to you, please read our information about AXA Health guide.
Here is a summary of which of our services are regulated, and by which regulatory body.
AXA Health and AXA PPP healthcare are trading names of AXA PPP healthcare Limited (Registered No. 3148119), and AXA Health Services Limited (Registered No. 3429917).
AXA PPP healthcare Limited is a wholly owned subsidiary of AXA Insurance UK PLC and part of the global AXA Group. AXA Health Services Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group.
AXA Health and Health-on-Line are trading names of Health-on-Line Company UK Limited (Registered No. 3655704). Health-on-Line Company UK Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group.
AXA Health is a trading name of AXA Health Limited (Registered No. 12839134). AXA Health Limited is a wholly owned subsidiary of AXA PPP healthcare Group Limited and part of the global AXA Group.
All companies are registered in England and Wales at 20 Gracechurch Street, London EC3V 0BG.
AXA Health Services Limited and the services it provides, including, but not limited to:
- Trust administration services;
- Master Trust trustee and administration services;
- Employee Assistance Programme when purchased separately from your insurance product;
- Wellbeing services;
- AXA Doctor at Hand when purchased separately from your insurance product;
- Back-to-Health (non-insured);
- Peppy; and
- Crisis Call,
are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Insurance policies are underwritten by AXA PPP healthcare Limited. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority.
AXA Health Limited is authorised and regulated by the Financial Conduct Authority.
Our Trust arrangements
For our members who are part of a corporate plan, where health benefits are provided under a Group Trust arrangement, rather than a Private Medical Insurance policy, the Trust is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. In these instances the Trust groups are administered by AXA Health Services Limited.
If you are unsure whether the health benefits provided to you are under a Trust arrangement please check with your employer or check your current membership handbook.
AXA PPP healthcare Limited FCA registered number is 202947. Health-on-Line Company UK Limited FCA registered number is 308776. AXA Health Limited FCA registered number is 932948. This information can be checked from the FCA website: fca.org.uk or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.
AXA PPP healthcare Limited is a recognised insurer in Guernsey.
AXA PPP healthcare Limited is authorised as a category ‘A’ permit holder by the Jersey Financial Services Commission.
AXA PPP healthcare Limited registered VAT number GB 243 6741 60
AXA PPP healthcare Limited and Health-on-Line Company UK Limited are participants in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS).
The scheme may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.
Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk.