You don't need to wait long to get the answers you need. A specialist will advise on next steps or provide reassurance within 3 working days of an online assessment.
The Digestive Health service includes the following, as needed:
Use of the service will impact any excess and outpatient limits applicable to your policy.
If you’ve got digestion issues that won’t go away, things aren’t right when you go to the loo, you’re losing weight without trying, or you’ve noticed any other digestive symptom, getting started with our service is quick and straightforward.
If they say you need to see a gastroenterologist, or general surgeon as a result of digestive health symptoms, you can get started with our service.
Please call AXA Health Claims line on 0800 0686 253. We'll check you're covered and provide you with a link to the service where you can be assessed, make appointments, and get the treatment you need.
You'll be offered the option to use the online Digestive Health service. You’ll need your email address and AXA Health membership number, which you can find on your certificate of cover.
This service is delivered by HBSUK, a specialist led online service that is part of the AXA Group, on their Virtual Lucy platform, so you’ll see these names when you use the service. Please only book your appointment from your own HBSUK account. If you book on behalf of someone else, the specialist won’t have the right details.
Once you’re set up, you can go through some questions to help the specialist understand and assess your symptoms.
The specialist will review everything and aim to get back to you within three working days. If you don’t need further tests or treatment, you will be advised on what you need to do next.