Online services and member support

Access your online account

It's easy to use, secure and completely personal to you

To help you get the best out of your membership, access your online account, this is where you can:

• Explore your plan and check your cover
• Start a claim
• View your claims history and notifications
• Upload documents and invoices securely
• Update your details
• Securely message us and we can check the status of your claims and answer questions
• Contact a medical professional, day or night, through our support services
• Access your member benefits and services

If you've already sent us a message through your online account, there is no need to contact us again, we promise we will get back to you as soon as we can. If your request is urgent, please do call us.

Access the muscles, bones and joints service

Get the help you need; we've made sure you can speak to an expert fast

• Have a video or phone appointment with a physiotherapist or specialist 
• No need for a GP referral
• Treatment and care that’s right for you 
• This service is available to members aged 18 and over

We're working with HBSUK, specialists in consultant-led digital services for muscle, bones and joint care, on their Virtual Lucy platform, so you will see these names when you use the service.

If you work for a large business (usually 250+ employees), check to see if your employer has selected the muscles, bones and joints digital service by logging in to your online account.