Live chat with an agent
Monday to Friday 8am – 8pm
and Saturday 9am – 5pm.
Chat online with one of our agents using the live chat to the bottom-right of your screen
If you wish to chat with an agent about a mental health claim, please note our agents are available online Monday to Friday 9am – 5pm
Our bank holiday hours are 9am-5pm, excluding Christmas Day and Boxing Day when we’re closed.
Access your online account
It's easy to use, secure and completely personal to you
To help you get the best out of your membership, access your online account, this is where you can:
- Use your inbox (top right) to send us a message with any question
- Find out how to access private healthcare and make a claim
- Check what you’re covered for
- Find out how to see a GP or physiotherapist online
- Contact a nurse or counsellor, day or night
- Make changes to your personal details
- Claim back any money you’re due – we can pay you directly into your bank account
- See your claims history and any updates
- Upload referral letters, invoices from your healthcare providers, and any other documents securely
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If you’ve already sent us a message through your online account, there's no need to follow up with us, we promise we’ll get back to you as soon as we can. If your request is urgent, please do call us. |
Access the muscles, bones and joints service
Get the help you need; we've made sure our members can speak to an expert fast
- Complete an online assessment to help your specialist understand and assess your symptoms
- Have a video or phone appointment with a physiotherapist or specialist
- No need for a GP referral
- Support and care that’s right for you
- This service is available to members aged 18 and over
We're working with HBSUK, specialists in consultant-led digital services for muscle, bones and joint care, on their Virtual Lucy platform, so you will see these names when you use the service.
Still need help?
We may record and/or monitor live chats for quality assurance, training and or as a record of our conversation.