PERSONAL HEALTH INSURANCE

2 months free^ healthcare cover for BA Clubs members

Plus a Nuffield Health Lifestyle Assessment or a choice of four other available gifts* when you join. Details below. 

Important information about the current health situation and the impact on private health insurance

Private medical facilities are now widely available again and ready to see private patients, which means you will be able to use your plan to access eligible treatment. Due to the current Covid-19 pandemic there may be some local disruption in certain areas, but we continue to work closely with private hospitals to understand the impact for our customers.

The new benefits and services to support you through these exceptional times include:

  • A new Clinical Support Centre, providing quick, easy virtual access to leading specialists and practitioners available by telephone, video or online
  • Unlimited access to our remote GP service Doctor@Hand (provided by Doctor Care Anywhere), allowing you to speak to a qualified GP over the phone or by video 24/7 (subject to availability)
  • NHS cash benefit increased by £100 per night (until 31 March 2021) up to £2000 per plan year.  You can also use this benefit if you’re hospitalised for Covid-19 related conditions

These are all in addition to the existing features of our private health insurance, Personal Health, which remain available including:

  • Access to the latest licensed approved cancer drugs, on specialist referral, even if they aren’t available on the NHS (subject to medical history and cover options chosen. Out-patient drugs are not covered by this plan)
  • Our dedicated heart and cancer nurse service available on the phone when you need it most, through treatment, diagnosis and recovery
  • Health at Hand is our support line with nurses and counsellors available 24/7 to answer any questions
  • Access to our free online Health Centres, covering topics from allergies to mental health and ageing well
  • Discounts through our online health and wellbeing site AXA ActivePlus on wearable tech, dieting products and much more
  • Online access to health and wellbeing support communities through Health Unlocked
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Information about Coronavirus

To help answer your questions, here is our latest information on how Coronavirus (COVID-19) affects your health and travel insurance

When life returns to normal - Personal Health

Beyond these exceptional times, our private health insurance plan, Personal Health, offers prompt access to eligible health treatment, from seeing a specialist for diagnosis (when you choose an Out-patient option) to having a comfortable stay while you’re in hospital.

We’ll ensure that, once you have a GP referral, you can choose who to see and where to go, from a list of approved specialists and hospitals, making sure you get the treatment you need giving you the flexibility to manage your health around your lifestyle.

Benefit from

  • Fast Track Appointments service – finding you the right specialist, at the right time and place for you. Your consultation will be covered if you include the Out-Patient option with your plan.
  • Access to over 36,500 specialists and other practitioners across the UK.
  • Enhanced family health insurance including newborns covered on your plan for free until your next renewal (limits to cover may apply).
  • Extensive heart and cancer cover and care, including access to the latest licensed drug treatment to kill cancer cells on specialist referral – even those not routinely available on the NHS. Availability of some cover is subject to your medical history.
  • Up to 50% off an annual PureGym membership + other member discounts and benefits.** During these exceptional times, please check our AXA ActivePlus website for full details on this offer in the current conditions.

Private Health Insurance explained

We believe that great care puts you in control. Personal Health, puts you in control in two ways. It means being able to tailor your plan, so you’ve got the cover that’s right for you. This includes having the choice to add an out-patient option for specialist consultations and diagnostic tests, travel, dental care, physiotherapy and, subject to your medical history, mental health cover. It also gives you a choice of when and where you want to be treated, and who you want to be responsible for your care. We'll be there for you and your family when you need us most, covering you for the treatment of new medical conditions that arise after you join.

Call for a quote and full details of what is and isn't covered

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2 Months FREE cover^

Plus a Nuffield Health Lifestyle Assessment, or choose from one of four other available gifts* when you join.

Plus...

You will be able to choose between one of the following gifts* when you join:

  • £100 M&S gift card
  • £150 ActivePlus voucher
  • Fitbit Charge 4
  • Nuffield Health Assessment
  • Realise Health Assessment
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The Defaqto and Moneyfacts 5 Star Rating is based on an assessment of the overall product, including the optional components. Where not all of the options are taken, this might affect the rating of the product.


Award-winning provider

  • Your Money - Best Direct Healthcare Provider 2019
  • Feefo Platinum Trusted Merchant
  • Defaqto 5 Star rating
  • Moneyfacts 5 Star rating

Terms and conditions

Lines are open 9am to 7pm weekdays. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

Terms and conditions

^The two months cover free offer is for new customers only. If paying annually, you will only be charged for 10 months of cover. If you pay monthly, the last two months of cover will be free. Offer is non-transferable with no cash alternative and cannot be used in conjunction with any other offer. Our standard 5% discount is always applied automatically if you pay annually rather than monthly, regardless of any offer taken. Offer may be withdrawn at any time. At the renewal of your policy onwards, your premium will be calculated in the normal way.

*Choice of one of the following five offers available on purchase of a Personal Health plan only (excludes child only plans). Offers limited to customers who are not, and have not in the last three months, been a member of any individual or corporate plan, policy or trust scheme underwritten or administered by AXA PPP healthcare Limited or AXA PPP healthcare Administration Services Limited. Offer is non-transferable with no cash alternative. Offer cannot be used in conjunction with any other offer, apart from our 5% discount for paying annually. Offer limited to one per household and may be withdrawn at any time or substituted for an equivalent product. A one-time voucher code will be sent to the email address you provided on purchase of your Personal Health plan, within 28 days of receiving your payment if paying annually or, if paying monthly, within 28 days of receiving your second month’s subscription (as long as you haven't cancelled your Personal Health plan). The voucher code will only be redeemable through the AXA ActivePlus website against one of the following five items (T&Cs apply): 

1. £100 M&S gift card 
2. £150 AXA ActivePlus voucher 
3. Fitbit Charge 4 - one per Personal Health plan (subject to stock availability)  
4. Nuffield Health Assessment 
5. Realise Health Assessment

**Full terms and conditions of the PureGym offer can be found at: www.axaactiveplus.co.uk/puregym-membership

AXA Active Plus is not regulated by either the Financial Conduct Authority or the Prudential Regulation Authority.

BA Clubsis an introducer appointed representative of AXA PPP healthcare Limited. AXA Health is a trading name of AXA PPP healthcare Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The Personal Health and Health for You plans are underwritten by AXA PPP healthcare Limited. Registered office: AXA PPP healthcare, 5 Old Broad Street, London EC2N 1AD until 31 March 2021, and thereafter 20 Gracechurch Street, London EC3V 0BG. Registered in England and Wales number 3148119. Write to us at: AXA PPP healthcare, Phillips House, Crescent Road, Tunbridge Wells, Kent TN1 2PL.