Thank you for being an AXA Health member
You can view and download your Membership Handbook, Directory of Hospitals and Important Changes Leaflet, where applicable, using the links below.
You'll also be able to discover the health and wellbeing services we offer and find out how to make a claim.
For details regarding your cover, please refer to your welcome or renewal letter and Certificate of Cover.
Important information - to continue your cover under this arrangement, continuous membership of the membership society/association is required. You are responsible for notifying your broker if you are no longer a member of the membership society/association. If you do leave the membership society/association your cover will then cease at the next common renewal date. If you still require private medical insurance AXA Health will be happy to support you.
The role of PHC
AXA Health has appointed our wholly owned subsidiary, The Permanent Health Company (PHC), to assist in the administration of this policy.
For further information on how this policy is administered, we have provided a Roles and Responsibilities document in the Member document section below.
Member documents
Members of the AXA Health Affinity healthcare plans 1, 2, 3 or 4, can find their policy literature here. You can find out what plan you're on by referring to your Certificate of Cover. If in doubt please contact PHC member services on 01923 770000.
If your policy year starts between 1 April 2024 to 30 September 2024:
- AXA Health individual Affinity handbook
- AXA Health individual Affinity Plan 1 Insurance Product Information Document
- AXA Health individual Affinity Plan 2 Insurance Product Information Document
- AXA Health individual Affinity Plan 3 Insurance Product Information Document
- AXA Health individual Affinity Plan 4 Insurance Product Information Document
- Important Changes Leaflet
- Directory of Hospitals
- Roles and Responsibilities
If your policy year starts between 1 October 2023 to 31 March 2024:
- AXA Health individual Affinity handbook
- AXA Health individual Affinity plan 1 Insurance Product Information Document
- AXA Health individual Affinity plan 2 Insurance Product Information Document
- AXA Health individual Affinity plan 3 Insurance Product Information Document
- AXA Health individual Affinity plan 4 Insurance Product Information Document
- AXA Directory of Hospitals
- Roles and Responsibilities
If you'd like alternative formats of these documents or should you have any queries, please contact your HR department or PHC members services on 01923 770000.
How to make a claim
To make a claim, please call AXA Health on: 0800 0923647
Contact
If you wish to change your level of cover, please contact your broker.
If you have any queries about your policy, please contact PHC Member Services on 01923 770 000
Alternatively, you can e-mail directly to support@thephc.co.uk
How to make a complaint
If you want to make a complaint, you can call AXA Health or write to AXA Health using the contact details below. To help AXA Health resolve your complaint, please give AXA Health the following details:
- your name and membership number
- a contact phone number
- the details of your complaint
- any relevant information that we may not have already seen.
Please call AXA Health on 0800 364 524. Or write to AXA Health International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE.
Free Bluecrest health assessment
We are delighted to tell you that, as part of your private healthcare cover, you will be entitled to a free health assessment through Bluecrest.
The main policy holder will receive a notification and explanation of how to redeem the offer in the third month of the policy (as long as you haven’t cancelled your plan).
Once you receive the notification from AXA Health stating that you are eligible for a free health check, you will be provided with an offer code and the link to the Bluecrest booking portal. Once on the portal, you enter the offer code to redeem your free health check. It is as simple as that.
To find out what is included in your free health assessment, please look here (terms and conditions apply).
FAQs about Bluecrest health assessments
The AXA Health Member Area
Here you'll find useful information about the services that may form part of your policy with us and what to do if you need to make a claim.
For full details on what is and isn't covered, alongside any limitations, please refer to your Membership Handbook.
We have created short introductory videos about some of our services for you.
Breast Cancer
Making sure you receive the tests you need, quickly for any breast cancer worries.
Skin Cancer
Providing screening and diagnostic cancer services, helping to put you in control.
Mental Health Assessments and Support service
Faster access to support and treatment for mental health conditions via our clinically led pathway. Without the need for a GP referral.
Muscles, Bones and Joints Support
Getting you to the right care for muscles, bones, and joints.
Private medical insurance terms explained
Private medical insurance has some confusing terminology used within it. To help you understand what we mean for some of these, we have created some short videos to help you understand.
Pre-existing conditions
We call conditions you were aware of when you joined pre-existing conditions. A pre-existing condition is any disease, illness or injury that:
- you have received medication, advice or treatment in the five years before the start of your cover, or
- you have experienced symptoms of in the five years before the start of your cover: whether or not the condition was diagnosed.
Chronic Conditions
This video is designed to help you understand more about what we mean by chronic conditions and provide practical examples of when we will or will not cover treatment of those conditions.
Moratorium
This video is designed to help you understand more about what we mean by moratorium underwriting and provide practical examples of what we will or will not cover, and when this will be covered.