Make or track a claim
We believe in great care with a personal touch. Our personal advisers are on hand to answer any questions you have about your membership. They’ll help you make a claim or arrange treatment.
Call us on 0800 521 905
We believe in great care with a personal touch. Our personal advisers are on hand to answer any questions you have about your membership. They’ll help you make a claim or arrange treatment.
Call us on 0800 521 905
If you have a muscle, bone or joint pain, are concerned about possible signs of cancer, or you want to speak to a counsellor our teams are here to listen – you may not need a GP referral. Simply call 0345 600 2072.
For the most part, the first thing to do when you fall ill is see your GP. Whether you connect with them online* or face to face, if they decide you need to be referred for specialist treatment, tell them you’d like to go private and ask for a referral. We recommend that you ask for an open referral; an open referral doesn't name a particular doctor or consultant; it just states the type of specialist you need to see.
If you have an open referral our specialist appointment booking service will identify an appropriate specialist, and help you get the appointment you need quickly.
*The online provider must be recognised by AXA Health.
Always call us before you start treatment or tests. Our friendly personal advisers will explain everything and check that the planned treatment or tests are covered.
For information about the hospitals, day-patient units, scanning centres and other private healthcare facilities you can use under your membership, call our personal advisers on 0345 600 2072.
Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.