At AXA Health, we’re here to help you bring out your best self. That means a healthy you – reassured that you can access the clinical expertise you need, whenever you need it.
If you'd like to manage your health benefits; see what you’re covered for, or make or track a claim, please visit Member Online.
Call our Personal Advisory team: 0800 294 8128
Lines open Monday to Friday 8am to 8pm, Saturday and bank holidays 9am to 5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
I'd like to manage my health benefits; see what I’m covered for, or make or track a claim on Member Online
I feel anxious, worried or down and would like some mental health assessments and support
I'd like to get help with aching muscles, bones or joints with muscles, bones and joints service
We believe in great care with a personal touch. Our personal advisers are on hand to answer any questions you have about your membership. They’ll help you make a claim or arrange treatment.
The earlier you get help, the sooner you can start feeling better
If you have a muscle, bone or joint pain, are concerned about possible signs of cancer, or you want to speak to a counsellor our teams are here to listen – you may not need a GP referral. Simply call 0800 521 905.
Or see your GP
For the most part, the first thing to do when you fall ill is see your GP. Whether you connect with them online* or face to face, if they decide you need to be referred for specialist treatment, tell them you’d like to go private and ask for a referral. We recommend that you ask for an open referral; an open referral doesn't name a particular doctor or consultant; it just states the type of specialist you need to see.
If you have an open referral our specialist appointment booking service will identify an appropriate specialist, and help you get the appointment you need quickly.
*The online provider must be recognised by AXA Health.
Call us on 0800 521 905
Always call us before you start treatment or tests. Our friendly personal advisers will explain everything and check that the planned treatment or tests are covered.
See and store everything to do with your membership
Your handbook is a great place to view the benefits you are covered for. Simply enter Member Online it’s secure and completely personal to you. Visit now to:
To register, you’ll need your membership number from your AXA Health welcome communication or statements. After the first registration you'll be able to access Member Online without having to enter any details.
Our specialist appointment booking service team will get you to the right specialist at the right time and place for you.
Next time your GP refers you for treatment, leave your specialist appointment to us. Just ask them for an open referral – a referral that doesn’t name the specialist you’ll see - we need to know the specialist type and we’ll do the rest.
We’ll book an appointment for you at a time and place that suits you best. We know each doctor’s specialism and sub-specialism so we can get you to the right person first time.
For specialist appointment booking service, call our personal advisers on 0800 521 905
For information about the hospitals, day-patient units, scanning centres and other private healthcare facilities you can use under your membership, call our personal advisers on 0800 521 905
Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
If you feel anxious, worried or down, call our mental health assessments and support team. We’re here to listen, point you in the right direction and ensure fast access to appropriate care if it's needed.
As soon as you’re concerned, call and speak to one of our personal advisers. They’ll book a time for you to speak to one of the clinicians in the mental health assessments and support team. The mental health assessments and support service is available to members aged 18 and over.
For mental health assessments and support, call our personal advisers on .
*Only counselling arranged by mental health assessments and support is covered by your company membership. For 18 year olds and over only.
Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Whether it's a niggling backache, joggers joints or a dance-class injury, we can help get you to the right support first time. Our musculoskeletal service1 offers a digital first experience - following an initial online assessment, we’ll help you access care without delay or need for a GP referral first.
To help you get on the road to recovery quicker, we’re working with HBSUK, specialists in consultant-led digital services for muscle, bones and joint care.
After your first appointment, and on return for any further online assessments you’ll be able to:
Book your appointment with HBSUK
Set up your account
The link below takes you to the HBSUK online triage service where you’ll need to set up an account. There’s no need to see a GP first or call us first.
Initial clinical needs assessment
Complete a simple online assessment, you’ll be asked a few pre-appointment questions to determine the right clinician for you.
Select an appointment
You’ll be able to select a video or phone appointment with the right clinician, at a time that’s convenient for you.
If you choose a face to face physiotherapy appointment, HSBUK will contact you to book the appointment.
Download support for muscles, bones and joints service guide
1 Available to members 18 and over, if under 18 please call our personal advisers. Check your handbook for further details on the service.
We know when you're concerned about cancer, timely support, guidance and diagnosis is crucial. If you've noticed any concerning changes we’re here to get you the necessary support and diagnostic tests quickly, it’s not always necessary to have a GP referral first.
Breast
Look at the guide below to understand what to look out for.
Skin
We work closely with our providers, Check4Cancer, to make sure you’re seen quickly if you suspect breast or skin cancer. They’re experts in their field and have years of experience providing clinical advice and treatment.
Look at the guide below to understand what to look out for.
Heart & Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.
We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission.
Whatever you need, whenever you need it, our dedicated nurse service is here for you.
Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.
Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.
If you feel anxious, worried or down, call our mental health assessments and support team. We’re here to listen, point you in the right direction and ensure fast access to appropriate care if it's needed.
As soon as you’re concerned, call and speak to one of our personal advisers. They’ll book a time for you to speak to one of the clinicians in the mental health assessments and support team. The mental health assessments and support service is available to members aged 18 and over.
For mental health assessments and support, call our personal advisers on .
*Only counselling arranged by mental health assessments and support is covered by your company membership. For 18 year olds and over only.
Our opening hours are Monday-Friday 8am-8pm, Saturday and bank holidays 9am-5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
How to get started
The AXA Health app is free and easy to use. Simply follow these steps:
If you’ve been referred for support with long COVID don’t feel lost or alone. We can help. You can get support for long COVID with your AXA Health membership if you're 18 or over.
Long COVID affects everyone differently, and we know that a one size fits all approach won’t work. We'll support you on your road to recovery whether that’s physiotherapy or referral to a specialist consultant when you include an outpatient option on your plan, or access to a 12 week rehabilitation programme.
Call us if you have a long COVID referral from a GP, specialist or an approved Occupational Health clinician.
If you've been referred to see a specialist1, we can book you an appointment, at a time and a place that suits you best.
If you have been referred for physiotherapy1, we can help set up a face to face or remote video appointment with a physiotherapist at a time that suits you. And if your physiotherapist believes you would benefit from further support, they can refer you on to a 12 week rehabilitation programme.
1 Any face to face physiotherapy or specialist appointments will affect any outpatient limit/and or excess/benefit limitations, however the rehabilitation programme does not.
Lines open Monday to Friday 8am to 8pm, Saturday 9am to 5pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
When it comes to taking steps to look after your health, it can be difficult to know where to start. Once you have started, it can be difficult to keep up momentum.
Our choice of health assessments give you the knowledge and insight you need to change your health – and your life – for the better by analysing lifestyle factors such as sleep, stress and nutrition. Through your AXA Health membership you have access to special discounts. Just choose your assessment and start improving your health for the future.
Call Circle Health Group
25% off Circle Health Group (formerly BMI Healthcare) face to face health checks
25% off Nuffield Health assessments
To find your nearest Nuffield Health Centre, visit www.nuffieldhealth.com or call 08452 30 20 40 and tell them you're an AXA Health member.
Any tests or treatment identified as necessary during a health assessment will be subject to the terms and conditions of the healthcare benefits you have with us.
24/7 health support line
Check your medication with a pharmacist. Discuss your treatment options with a nurse. Talk to a counsellor about how you’re feeling. Speak to a midwife about your pregnancy. Ask us anything you like about your health, anytime.
Call our medical team of nurses, counsellors, midwives and pharmacists on 0800 003 004 whenever you have a health worry or whenever you simply need a little guidance and reassurance.
For nurse and counsellor support, guidance and information, call 24 hours a day 365 days a year. Midwives and pharmacists are available Mon-Fri: 8am-8pm Sat: 8am-4pm Sun: 8am-12pm.
Health information you can trust
Sometimes you might want to explore a health issue in more detail. Our online health and wellbeing centres bring together the latest information, facts and tips from our own experts, leading medical authorities, specialist charities and NHS resources.
Ask our health professionals
You can also put your own questions to our panel of experts using the ‘Ask our Expert’ online panel. Experts include doctors, dentists, psychologists, physiotherapists and dietitians.
Heart and Cancer Nurses
Following a diagnosis our Dedicated Nurse Service is here to support you and your family through the emotional and practical challenges you may face.
We'll be here to give you expert guidance over the phone about your condition, as well as the care you should expect during treatment and surgery through to recovery and remission.
Whatever you need, whenever you need it, our dedicated nurse service is here for you.
Our Personal Advisers will ask a dedicated nurse to speak to you on diagnosis.
Personalised support and contact details for the Dedicated Nurse Service are advised on an individual basis.
Enjoy up to 40% off multi-gym memberships
With our latest gym offers, you’re not tied down to one venue. There’s even an online-only fitness option, giving you the flexibility to look after your health and wellbeing in the way that works for you.
Dive into wellness at Nuffield Health
Nuffield Health’s fitness and wellbeing centres are a great place to develop healthy habits or try something new.
Flex your routine with Hussle
Why choose between a gym near home and a gym near work when you could have both?
Never miss a workout with Nuffield 24/7 gym membership
Nuffield Health’s 24/7 online-only fitness service helps you keep fit when the gym’s not an option.
For full terms, see axahealth.co.uk/terms/gym-discount
1 As a member, you can access your home club (the one you select on joining) as well as many more clubs around the country. These depend on your home club. You must use your home club at least 50% of the time.
2 Your spouse, partner and/or dependants must be named on your current AXA Health private healthcare corporate scheme and they need to be 18 or over.
3 They need to be 18 or over.
4 Available venues depend on the primary gym you choose and you need to be 16 or over.
5 Available to you as an employee with or without AXA Health membership and to your partner/ spouse too.
AXA Doctor at Hand is a private, online GP service powered by Doctor Care Anywhere. As part of your AXA Health scheme, you and any eligible family members on your membership can use it whenever you need to.
With AXA Doctor at Hand, appointments by video or phone are available 24 hours a day, seven days a week, 365 days a year. GPs are available 24/7 and Advanced Nurse Practitioners are available from 8am – 10pm.
There’s no waiting for the surgery to open and you can get your prescription delivered to your home, office or local chemist when you’re in the UK. Booking an appointment only takes a moment and the service can be used alongside your NHS GP.
If something needs looking into, your GP or Advanced Nurse Practitioner can recommend some diagnostic scans or tests, you might not need to see a consultant first. They will liaise with us so we can authorise what you need, and we can book your specialist appointment for you .
How to get started
To use AXA Doctor at Hand, you’ll need to activate your account and register as you would at your usual GP practice. You’ll need:
Already registered?
Just log in here or using the AXA Doctor at Hand app to find a time that works for you. Appointments are 20 minutes long and slots are usually available within a few hours.
Add your dependants
Don’t forget to add any eligible family members included in your membership so they can use AXA Doctor at Hand too. Go to ‘My profile’ on your AXA Doctor at Hand account, then ‘Manage my account’.
For family members, please provide photo ID for anyone 18 and over and proof of guardianship for dependants under 18.
About your online GP service
Questions?
Contact Doctor Care Anywhere on +44 (0)330 088 4980 or email contactus@doctorcareanywhere.com
Special terms for former members of a company healthcare scheme
You’re moving on to new pastures. Whatever the reason you’re leaving, it’s important to think about the healthcare benefits you and any family members named on your company scheme have benefitted from. Whether or not you’ve claimed, you could take out a personal plan with AXA Health with the option of keeping your underwriting terms as they are. This means you could have cover for previous or existing medical conditions - subject to the benefits, limitations and exclusions of your new personal plan.. Transferring is quick, easy and trouble free. You won’t need to fill in any forms or have any kind of medical examination – we’ll arrange everything over the phone.
The membership of your company healthcare scheme ends on the day you leave your employer. As soon as you know that you are leaving, you can call us on 0800 015 6356. Our highly trained agents can run through your options and make sure your new plan starts from the day you leave. That way, there will be no break in cover. This is especially important if you or any of your loved ones are currently using your company health benefits to pay for any ongoing diagnosis or treatment. Our dedicated agents will give you a quotation for setting up your new plan.
Please note: While these underwriting terms are available for 120 days after you leave, we cannot backdate your plan to cover any period between leaving your company scheme and the start date of the new plan. You could also find it difficult to get cover for any existing or previous medical conditions at a later date.
DOWNLOAD THIS LEAVING YOUR COMPANY GUIDE
Opening times: Monday to Friday 8am to 7pm, Saturday 9am to 1pm. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Contact us securely online about your treatment, view your claims benefits statements, handbooks and upload your documents through your secure inbox.
AXA Health is a trading name of AXA PPP healthcare Limited. Registered office: 20 Gracechurch Street, London EC3V 0BG. Registered in England and Wales No. 3148119.
AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aspects of policy administration may be undertaken on behalf of AXA PPP healthcare Limited by AXA Health Limited. Registered in England and Wales No. 12839134.
AXA Health Limited is authorised and regulated by the Financial Conduct Authority. Write to us at: AXA Health, International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. For information about AXA Health, visit axahealth.co.uk/aboutaxahealth.