Here is a summary of which of our services are regulated, and by which regulatory body.

AXA Health and AXA PPP healthcare are trading names of AXA PPP healthcare Limited (Registered No. 3148119), AXA ICAS Limited (Registered No. 2548573), AXA ICAS Occupational Health Services Limited (Registered No. 1336017), AXA Health Limited (Registered No. 12839134) and AXA Services Limited (Registered No. 3429917). Wholly owned subsidiaries of AXA PPP healthcare Group Limited (Registered No. 03148346) and part of the global AXA Group. All companies are registered in England and Wales at 20 Gracechurch Street, London EC3V 0BG.

Insurance policies are underwritten by AXA PPP healthcare Limited. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The scheme may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.

Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk.

What’s my membership number?

Your membership number is on any communications we've sent you, usually at the top. It’s also on some emails.

Your membership number will be a set of letters and numbers.

Why are my details not recognised?

Please enter your first name, last name and date of birth exactly as you did when you joined.

When entering your membership number, please include any slashes (/) or hyphens (-).

If you’re sure you’re entering your details correctly, please send us a message by selecting the chat icon at the bottom right corner, or call us on 0800 169 3965.

If your plan has ended, you won’t be able to set up a new online account.

I’ve been locked out. What happens now?

When you enter your details incorrectly too many times, we’ll lock your account to protect it. Usually this is only for five minutes, but the screen will tell you how long you're locked out for.

If you’re having problems please send us a message by selecting the chat icon at the bottom right corner, or call us on 0800 169 3965.

The screen says my membership details are already being used by another account. What do I do?

To keep your account secure, if you’ve already set up an account with us, you can’t set up another account with the same details.

Please log out and then log in using the email address and details you registered with us before. If you can’t remember these, or there’s a problem, please send us a message by selecting the chat icon at the bottom right corner, or call us on 0800 169 3965.

I’m having trouble setting up my online account. What do I need to do?

If you’re having problems setting up your online account, please call 0800 169 3965.