ATI Travel Site 2024

At AXA Health, we’re here to help you bring out your best self.

That means a healthy you – reassured that you can access the clinical expertise you need, whenever you need it.

Further information

If you need to speak to us about anything then please call 0345 602 0303.

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What would you like to do?

Membership documents

Everything you need to know about membership, including handbooks and other important documents.

How do I claim?

Please call our Travel Claims Helpline. For more information click below.

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Your quick overview

To make a claim, please ensure you telephone our Travel Claims Helpline on 0345 602 0303 within 31 days of returning home to the UK.

1. Request a claim form from the AXA Health Travel Claims helpline. To do this call:

(UK) 0345 602 0303
(Overseas) +44 (0)1892 614200
We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

2. Complete the claim form in full and submit within 31 days of your return to the UK (unless this is not reasonably possible).

Ensure all the necessary information is enclosed relevant to your claim.
Include the original accounts, bills or receipts and proof of travel, such as a booking invoice or airline tickets.

Failure to supply these details may result in a delay in assessing your claim.

3. Send in the completed claim form and documentation to:

AXA Health Travel, PO Box 400, Tunbridge Wells, Kent TN1 2WJ.

4. Your claim will be assessed by one of our Personal Advisers and all eligible payments will be made.

5. AXA Health Travel Claims Department will send you a claims benefit statement confirming the amount of benefit paid for each claim.

Download your claim form below:

Travel claim form (Medical claims only)

Help is a
call away

Call our Travel Team on 01892 504 444 to discuss any matters relating to your plan.

Lines open Mon–Fri: 8am to 8pm
Sat: 9am to 1pm

Making a
claim

Call our Travel Claims Helpline within 31 days of returning home to the UK on
0345 602 0303

Lines open Mon-Fri: 8am to 8pm
Sat: 9am to 5pm

International Emergency Medical Assistance

You have the reassurance of knowing that worldwide medical advice and help in an emergency is just a phone call away. You can contact our team on
+44 (0)1892 513 999 open 24 hours a day, 365 days a year.

Welcome to your Travel Cover corporate member site

Further information

What would you like to do?

Membership documents

How do I claim?

Travel Cover membership documents

What am I covered for?

Please make sure you choose the documents for the plan you have. You’ll find the name of your plan on your Membership Certificate.

Your previous documents

AXA Annual Travel Insurance for Groups

AXA Travel Cover for Groups

Your current documents

AXA Annual Travel Insurance for Groups

AXA Travel Cover for Groups

Please download and save your handbook and other documents to your computer for safe keeping.

Your quick overview

1. Request a claim form from the AXA Health Travel Claims helpline. To do this call:

2. Complete the claim form in full and submit within 31 days of your return to the UK (unless this is not reasonably possible).

3. Send in the completed claim form and documentation to:

4. Your claim will be assessed by one of our Personal Advisers and all eligible payments will be made.

5. AXA Health Travel Claims Department will send you a claims benefit statement confirming the amount of benefit paid for each claim.

Download your claim form below:

Help is a call away

Making a claim

International Emergency Medical Assistance

Where am I covered for treatment?

Specialist and Hospital search

Help is a call away

Making a claim

International Emergency Medical Assistance

Help is a
call away

Making a
claim