women stretching


Support for muscles, bones and joints

Working Body Service

Problems with muscles, bones and joints have a habit of getting worse if they’re not treated. With Working Body, your clients can talk to a physiotherapist over the phone without a GP referral. They’ll assess the symptoms, talk about what they could mean, and help plan what to do next. Working Body is available when your clients take out business healthcare cover with AXA Health.

Working Body is only available to those aged 18 years and over.

Keep your team fit, well and working

In 2016, 30.8 million working days were lost to bone, joint or muscle conditions. That’s one day for every employee in the UK¹. If your client wakes up with a bad back for example, trying to get through a day at work can be tough. It could also lead to more problems and absences down the line.

Our musculoskeletal pathway has been rigorously and clinically tested, delivering better health for your clients.

1 Amongst employees in full-time work in the UK, The office for National Statistics, 2016

How it works

Advice that fits in with busy lives

Your clients won’t have to take time out for a GP appointment. Whether it’s during a lunch break or after the school run, one call to our Working Body team could help them get moving again.

Work through pain

No need to work through pain

As soon as there is a twinge, your clients can contact us and speak to our Working Body team. A qualified physiotherapist will call them back to talk through the symptoms and discuss possible treatment.


Hassle free access

Hassle-free access to treatment

If the physiotherapist recommends specific exercises, they’ll guide your clients through them so they can try them at home – or even at work – and explain how to stop the pain from returning. If follow-on treatment is needed, they’ll recommend next steps.

No GP referral

No need to see a GP for a referral

If you or one of your people needs physiotherapy, another hands-on therapy like osteopathy, diagnostic tests or a specialist consultation, they won’t need a GP referral (subject to appropriate cover). With the out-patient option, our in-house team can book them an appointment using our Fast Track Appointment service. An out-patient option is required for diagnostic tests and specialist consultations to be covered under your plan. Any face to face treatment required is only payable under the plan if you have chosen the Therapies option.

Meet the people behind the service

Rebeccah McCulloch talks about Working Body, the clinically tested musculoskeletal pathway.