Doctor@Hand
Imagine after a long day making big decisions for your business, you get home late and can still have that GP appointment you need. Imagine there’s a bug going around at work but your team have an important deadline to meet and can’t leave the office. Imagine you need a prescription ahead of your business trip to New York in 48 hours.
At AXA Health we’ve imagined it all. That's why we're giving your SME clients unlimited access to Doctor@Hand, our online, private GP service, delivered by Doctor Care Anywhere.*
How to claim unlimited access
All you need to do is download the Doctor@Hand flyer and distribute it to your clients, so they have all the information they need about our service and how to use it whenever they need a GP.
How it works
Convenient video or phone appointments
Just book an appointment online or through the app and your clients could be talking to a doctor within hours. They'll have 20 minutes to chat by video or phone from wherever’s convenient for them.
24/7 GP access
Your clients can talk to a GP 24 hours a day, seven days a week, 365 days a year (subject to availability). Everyone can now fit appointments around their work. And when their employees can sort out their medical worries quickly, they’ll be healthier, happier and more productive.
Everything from diagnosis to referrals
Doctor Care Anywhere doctors are highly experienced and registered with the General Medical Council. They’ll be able to diagnose any problems your clients may have* and recommend treatment. They can also arrange referrals to specialists, and no one will waste time going to the chemists, as prescriptions can be delivered to the office or home. Please note the cost and delivery of prescriptions is not covered. Please note the cost and delivery of prescriptions is not covered.
Experienced GPs
The doctors you speak to will be highly experienced and registered with the General Medical Council.
Everything your team needs
Everything your client needs is in one place, from booking an appointment and seeing a GP when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team (your clients will need to include an out-patient option in their plan for the consultation to be covered). And Doctor Care Anywhere can share information with their regular GP, so they’re updated after each appointment.
Home or abroad
Whether they’re on holiday or abroad for work, your clients can get the advice, reassurance and the medicine they need to feel better**.
In good hands
The security and confidentiality of your clients’ Doctor@Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe:
- Consultations are completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
- The website and app use the latest security technologies to keep your clients’ information secure
- Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
- DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
- Voice and video data is fully encrypted
- Consultations are recorded and stored securely in an encrypted database - copies of video or audio consultations can easily be requested (but they are not provided through the app automatically)
Find out more about Doctor@Hand, our 24/7 online GP service
*Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies.
** Out-patient drugs are not covered on your AXA Health plan and may cost more than they would on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in the USA and sanctioned countries.