AXA Doctor at Hand
Imagine after a long day making big decisions for your business, you get home late and can still have that GP appointment you need. Imagine there’s a bug going around at work but your team have an important deadline to meet and can’t leave the office. Imagine you need a prescription ahead of your business trip to New York in 48 hours.
At AXA Health we’ve imagined it all. That's why we're giving your SME clients unlimited access to AXA Doctor at Hand, our online, private GP service, powered by Doctor Care Anywhere.*
How to claim unlimited access
All you need to do is download the AXA Doctor at Hand flyer and distribute it to your clients, so they have all the information they need about our service and how to use it whenever they need a GP.
How it works
Convenient video or phone appointments
Just book an appointment online or through the app and your clients could be talking to a doctor within hours1. They'll have 20 minutes to chat by video or phone from wherever’s convenient for them. Plus Doctor Care Anywhere doctors are highly experienced and registered with the General Medical Council.
24/7 GP access
Your clients can talk to a GP online 24 hours a day, seven days a week, 365 days a year (subject to availability). Everyone can now fit appointments around their work. And when their employees can sort out their medical worries quickly, they’ll be healthier, happier and more productive.
Everything from diagnosis to referrals
Doctor Care Anywhere doctors are be able to diagnose any problems your clients may have2 and recommend treatment. They can also arrange referrals to specialists, and may also be able to refer you for diagnostic tests for some conditions3. If your GP needs to prescribe something for your client, they’ll arrange for this to be delivered to their home or to a chosen pharmacy, for no more than the cost of a standard NHS prescription4.
Experienced GPs
The Doctor Care Anywhere doctors you speak to will be highly experienced and registered with the General Medical Council.
Everything your team needs
Everything your client needs is in one place, from booking an appointment and seeing a GP when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team (your clients will need to include an out-patient option in their plan for the consultation to be covered). And Doctor Care Anywhere can share information with their regular GP, so they’re updated after each appointment.
Home or abroad
Whether they’re on holiday or abroad for work, your clients can get the advice, reassurance and the medicine they need to feel better5.
In good hands
The security and confidentiality of your clients’ AXA Doctor at Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe:
- Consultations are completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
- The website and app use the latest security technologies to keep your clients’ information secure
- Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
- DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
- Voice and video data is fully encrypted
- Consultations are recorded and stored securely in an encrypted database - copies of video or audio consultations can easily be requested (but they are not provided through the app automatically)
Find out more about AXA Doctor at Hand, our 24/7 online GP service
1 Subject to appointment avaliability and the DCA Fair usage policy.
2 Doctor Care Anywhere are not a emergency medical service and our plans do not cover emergencies.
3 Available from 1st December 2021, dependant on the cover option chosen. Where clinically and geographically appropriate. Dependants must be aged 18 and over for a GP to organise diagnostic testing.
4 They’ll need to pay the full prescription and delivery charge and then get reimbursed for costs above the £9.15 NHS charge. This subsidised prescription offer has now been extended until March 31st 2021.
5 Out-patient drugs are not covered on your AXA Health plan and may cost more than they would on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in the USA and sanctioned countries.