At any given time, 1 in 6 working-age adults have symptoms associated with mental ill health.1 That’s why we’re here to guide employees in navigating the little things through to life changing events.
With our Employee Assistance Programme (EAP), teams will find guidance on coping strategies. They can speak to our nurses, pharmacists and midwives as well as our LifeManagementTM team who are ready to support and guide them through any worries they have. And for those who need it, they can access up to five counselling sessions.
1 Mental Health First Aid England 2020.
We understand that some problems are easier to work through than others. It’s why we don’t put a limit on the number of times employees can call. And they can reach us 24/7, 365 days a year.
Whatever the problem, our team are ready to provide clinically led support and guidance to help employees feel back in control.
When a spell of face-to-face counselling is called for, we make it easy to access the support that’s needed.
One of our qualified team members will triage the employee’s needs to a suitable and convenient counsellor or psychologist, who will then provide up to five counselling sessions. Face-to-face counselling is available through EAP Premier only.
Phone counselling is a convenient and flexible way for employees to talk to our counsellors. It offers the same level of support and confidentiality as a face-to-face session.
And for those people who need to speak to us but are not sure about speaking with someone over the phone or face-to-face, e-counselling provides the perfect way to talk discreetly. Employees can access up to five phone or e-counselling sessions when face-to-face counselling isn’t appropriate.
From financial worries to consumer issues, housing concerns to eldercare, our LifeManagementTM team are here to listen, guide and support.
Our team will talk through an employee’s concerns and offer possible approaches to moving forward. You can be confident we won’t provide legal advice, but we will give employees the means to make an informed decision on how to proceed.
We’re here to provide guidance to ensure managers are confident, comfortable and assured whenever they’re dealing with challenging, unfamiliar or complex situations.
The manager area of our online portal is also packed with useful tools and resources to help managers make the right call every time.
From the aftershocks of a traumatic event to the personal crisis of substance abuse. From enduring feelings of grief and loss to deep-lying relationship, financial or mental health issues. Recovering from some life events can require longer-term support.
With FIRSTcall®, you can be confident that employees can get the additional support that would otherwise need more sessions than the EAP could ever reasonably be designed to provide.
Whether you’re facing an incident that’s hit the headlines or something as shattering as a colleague bereavement, shared trauma can have a deep and long-lasting effect on the workplace.
No matter how robust business continuity planning may be, it’s often the human aspect and the support that's offered to people that proves key to an effective personal, team and business recovery.
Through CRISIScall® we’ll help build counselling and emotional support into plans – and we’ll be there to support the workforce the moment a critical incident or trauma is faced.