Expert Help
Often the questions we have regarding our health come when we least expect it. Through Expert Help employees can ask any health related question, either for themselves or a loved one. We’re here to help put employees’ minds at ease.
Expert Help is included as part of Advance, our corporate health insurance.
How it works
Health at Hand
Employees can check their medication with a pharmacist. Discuss their treatment options with a nurse. Talk to a counsellor about how they’re feeling. Speak to a midwife about their pregnancy. They can call and ask us anything they like about their health, anytime1.
1 Nurse helpline open 24/7. Midwives and pharmacists available: 8am to 8pm - Monday to Friday, 8am to 4pm - Saturday, 8am to 12pm - Sunday.
Health information they can trust
Sometimes you want to explore a health issue in more detail. Our Online Health Centres make this easy. They bring together the latest information, facts and tips from our own experts, leading medical authorities, specialist charities and NHS resources.
Employees can also put their own questions to our panel of experts too during our regular live chats, or post questions using the ‘Ask our Expert’ online portal.
Peer support
By bringing health organisations and people together, HealthUnlocked is pioneering a change in the way people get support and resources to help them better manage their health condition. Accessed via Member Online, employees can read up on the latest condition specific information, find local support groups close by or share symptoms and experiences with someone who has the same health concern.
Support from our dedicated nurses
When it comes to heart problems or cancer, there is no road map to follow. Our dedicated heart and cancer nurses are here to guide over the phone. Following a diagnosis, we’ll immediately put them in touch and they’ll be there to support from diagnosis through to treatment.
Some of the ways Health at Hand can help
- If it’s the middle of the night and your employee’s child’s temperature is going through the roof, we’ll help them work out whether they need to rush to A&E or not.
- If they’ve received some medical test results they don’t understand, we’ll help them understand what they mean.
- If a chesty cough is getting worse, we’ll help them work out whether they need a doctor or opt for a dose of honey and lemon.