Helping you to stay fit and healthy

AXA Fitness Works

AXA Fitness Works - Terms and conditions

These terms and conditions (‘Terms & Conditions’) were last updated on 4 June 2015 and should be read in conjunction with the AXA Fitness Works website (the ‘website’) Cookie Policy, which can also be accessed on every webpage incorporated into the AXA Fitness Works service.


These Terms & Conditions tell you the terms on which you may make use of the website as a personal user.

Please read these Terms & Conditions carefully before you start to use the website. By using the website, you indicate that you accept these Terms & Conditions and that you agree to abide by them. If you do not agree to these Terms & Conditions, you should not use the website. If you are unclear about its contents, please contact us – details can be found in the ‘Contact us’ section below.

AXA Fitness Works is provided by AXA Health Limited (‘AXA Health’) a company registered in England and Wales (Company No: 3148119) which is part of the AXA Group of companies. AXA Health is a trading name of AXA PPP healthcare Limited.

Registered office:
5 Old Broad Street
London, EC2N 1DW
United Kingdom.

Registered VAT number:
GB 243 6741 60

AXA Health reserves the right at its discretion to amend, update, modify or replace these Terms & Conditions at any time without notice. Any such amendment, update, modification or replacement shall be effective once the revised Terms & Conditions have been posted on the website. You are responsible for checking the Terms & Conditions each time you use the website and your use of the website indicates your acceptance of the Terms & Conditions applicable at the time you access the website.

References to ‘we’, ‘us’ and ‘our’ refer to AXA Health’. ‘You’ ‘your’ and ‘user’ means any user of the website.

This website is provided on a personal, non-exclusive, non-transferable basis. It is not for use by any other third party.

Regulatory Information

AXA Health is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (‘FCA’) and the Prudential Regulation Authority.

The FCA have set out rules which regulate the sale and administration of general insurance which we must follow when we deal with you.

Our registered number is 202947. This information can be checked from the FCA website: or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.

AXA Health is a recognised insurer in Guernsey.

AXA Health is authorised as a category ‘A’ permit holder by the Jersey Financial Services Commission.

Access and Discounts

  1. AXA Health provides a range of health and lifestyle benefits through this website (the ‘Discounts’).
  2. The Discounts provided through this website are only available to those who have successfully registered for membership following receipt of an offer to access this website from AXA Health (‘Qualifying Recipients’).
  3. By accessing this website and applying for a Discount, Qualifying Recipients accept that AXA Health will monitor Qualifying Recipients' uptake of the Discounts and that their personal data being collected in accordance with the Privacy Policy.
  4. AXA Health reserves the right to alter these Terms & Conditions of the offer and the Discounts or to withdraw the Discounts in their entirety.
  5. AXA Health is not liable for the unavailability of any particular Discount, health or fitness club, or any changes to the scope of any gym membership provided by such health or fitness clubs.
  6. The Discounts are only available to UK residents aged 18 or over.
  7. No cash alternative is available and the promotions and Discounts are not transferable.
  8. It is the responsibility of Qualifying Recipients to ensure that they meet any requirements for claiming/using the relevant Discount, (as applicable).
  9. Where a Qualifying Recipient accepts a particular Discount, such Discount shall only be valid for a period of 12 months after it has been selected. After this 12 month period has expired the relevant health or fitness clubs own terms and conditions shall be deemed to apply in full at all times.
  10. Where a Qualifying Recipient’s corresponding AXA Health policy is cancelled, or otherwise terminated, any rights to existing, or new Discounts shall come to an end and the relevant health or fitness clubs own terms and conditions shall be deemed to apply in full at all times

Our Liability

By accepting these Terms & Conditions, Qualifying Recipients agree that AXA Health is not liable for any loss, damage or personal injury whatsoever suffered or sustained in connection with the offer and the Discounts (including, but not limited to direct, indirect or consequential losses, loss of profit, income or goodwill), the use of any gym membership (including but not limited to a Qualifying Recipient's failure to meet any criteria imposed by any health or fitness club) or any act or omission (whether negligent or not) of AXA Health or their affiliates, save for any liability which cannot be excluded by law (including fraud, gross negligence or for death or personal injury caused by AXA Health or their affiliates’ negligence).

Website availability
AXA Health will endeavour to ensure that this website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the website is unavailable for any time or for any period. AXA Health will have the right to suspend access to this website temporarily or permanently and without notice.

Further, due to the inherent nature of the internet, errors, interruptions and delays may occur at any time. Accordingly, the website is provided ‘as is’ without any warranties or representation of any kind and AXA Health does not accept any liability arising from your reliance upon or inability to use this website.

AXA Health will take all reasonable steps to ensure that any information you provide via e-mail on this website is kept secure‚ but please remember that‚ because of the nature of the internet‚ the security of emails cannot be guaranteed.

Copyright and other Intellectual Property Rights

The AXA logo is a registered trademark of AXA S.A. which claims trademark rights in the logo.

All copyright and other intellectual property rights in any material (including text, photographs and other images and sound) contained in the website is either owned by us or has been licensed to us by the rights owner(s) for use on the website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You are not permitted to download‚ print‚ redistribute or extract any information from this website other than for your personal‚ non-commercial use and not for any purpose that damages our reputation or takes advantage of it.

You are not permitted to reproduce‚ modify or in any way change any of the information available on this website.

This website must not be framed on any other site, nor may you create a link to any part of this website.

Data Protection and Privacy

Any personal information you supply to AXA Health via this website will be treated in accordance with the Data Protection Act 1998.

Additional information regarding the security of personal data‚ and the use of cookies is available in our Privacy Policy and Cookie Policy.

Changes to AXA Fitness Works

We may revise these Terms & Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms & Conditions of use may also be superseded by provisions or notices published elsewhere on our website.

Third party sites

This website may contain hypertext links to websites operated by other third parties. The responsibility for those websites belongs to the third parties who are identified as operating those websites. Separate terms and conditions will apply to those websites and you are encouraged to read those if you access those links.

Choice of law and jurisdiction

This website has been established in England. We have chosen the laws of England and Wales to apply to this website and for any dispute to be heard by the Courts of England and Wales. However, we recognise that you are free to choose the laws and jurisdiction of Scotland, or Northern Ireland if you are resident there and wish to do so.

Contact us

You can contact us at: