How to video guides
Watch our short 'how to' videos to quickly get started on the AXA Health Broker Hub and master common tasks - from setup to client management.
Please see the release notes for the latest updates not yet reflected in the how-to videos. Latest release notes
Administrator registration journey
This user guide video shows admin users how to access the Hub for the first time.
Add, edit, remove users
This user guide video shows how administrators can add, edit or remove users from the Hub.
User registration journey
This user guide video shows non-admin users how to access the Hub for the first time.
Managing business plans intro
This user guide video shows you how to access basic plan management functions in the Hub.
Viewing client details
This user guide video shows you how to view a client's plan in the Hub.
Editing member information
This user guide video shows you how to edit member records in the Hub.
Add individual members
This user guide video shows you how to add new members to a plan, one-at-a-time.
Removing a member from a plan
This user guide video shows you how to remove members from a plan.
Bulk upload members
This user guide video shows you how bulk upload member information to a plan.
Viewing requests
This user guide video shows you how to view and track requests made by your brokerage.
Renewing a plan
This user guide video shows you how to accept a renewal quote through the Hub.
Asking for help
This user guide video shows you how to request help from within the Hub.
Request a mid-term quote for members
This user guide video shows you how to request a quote for new members mid-term, without adding them immediately to a plan.