As a company that already has the customer at the heart of our business strategy, AXA Health welcomes the higher standards of customer protection. We believe it will be good for our business as we continue to deliver the best outcomes for our customers. 

Ensuring that you have the correct regulatory permissions for all the regulated activities you carry out, such as provision of personal recommendations or claims support, is very important. We’ve produced a summary of the relevant permissions set out in The Perimeter Guidance (PERG) section of the FCA Handbook, to help.

AXA Doctor at Hand users will soon be able to book an appointment with an Advanced Nurse Practitioner, or a GP, when they visit the AXA Doctor at Hand app or website.   

An update from David Baker, Chief Risk Officer, AXA UK, and Vicki Joshi, Chief Customer & Brand Officer, AXA UK