Important:
AXA PPP healthcare Limited, Marsh and any reinsurer will deal with all personal information in
the strictest confidence. We will comply with the provisions of data protection legislation.
We use other companies to do some of our work for us and to run and improve our computer systems.
Some of these are in countries outside the European Economic Area (EEA), including some where the
laws protecting personal information may not be as strong as in the EEA. We take steps to ensure
that any companies and intermediaries that we use give an appropriate level of protection.
In this Data Protection section 'we' means AXA Health. 'You' means the parent/legal
guardian named in section 1.
How we will use your information
We will process information about you, any Authorised Guardian and your child that may be supplied
by those people, healthcare providers and Marsh. We may contact healthcare providers for further
information, for example to clarify an invoice, discuss an extension to a stay in hospital, or
to get copies of medical records. If we need consent to do this, we will get it first.
Personal Information will be used to:
- provide the services set out under the terms of this plan
- administer the plan
- develop customer relationships and services.
Sharing information with the school, any Appointed Guardian and the school's intermediary Marsh
In order to manage the scheme and relationships with the above we may share non-sensitive information
with any of the above who may use the information for the purposes and in a manner consistent with
this section and/or legal or regulatory purposes. We will also share information about your child's
mental or physical health or condition with any Authorised Guardian and if it is in your child's vital
interests the school (if not the Authorised Guardian).
Information about your child
When you give us information about other people, we will take this as confirmation that you have
their consent to do so.
We will send most correspondence about the plan to the parent/legal guardian. We take both data
protection and medical confidentiality very seriously and aim, where possible, to correspond
with each individual member over the age of 16 about their claim. This may mean a child under
the age of 18 may make a claim without the knowledge of the parent/legal guardian, for example,
where the healthcare provider has determined the child is competent to consent to the medical
treatment.
Your data and fraudulent claims and other crimes
If we, or others, suspect that fraudulent claims have been made or other crimes have been
committed, we are legally required to disclose information to the relevant law enforcement
agencies.
We may disclose information to third parties, including other insurers, to prevent or investigate
crime. This includes if there is a reasonable suspicion about fraud or improper claims. This may
involve adding non-medical information to databases that other insurers and law enforcement
agencies and other anti-fraud organisations will be able to access.
Your data and fitness to practise
We are obliged to notify the General Medical Council or other relevant regulatory body if we have
reason to believe a healthcare provider's fitness to practise may be impaired. This may mean that
we need to disclose information about a treatment episode and your plan.
Marketing preferences
Neither AXA Health nor any other members of the AXA Group of companies will use the personal
information provided in this form to contact any person about other products or services. Communication
will only be in respect of your child's cover with AXA Health including cover options when
your child is leaving the school.